Frequently Asked Questions (FAQs)

Is there a cost to utilize AFN’s services?
No. All of our supportive services are provided to families at no cost.

How old do my children need to be to receive services?
We serve children between the ages of 0 to 21.

Does AFN provide mental health evaluations?
No, but we can provide you with the information needed to choose the Mental Health Provider in Allegheny County that best suits your family’s needs.

Are your services confidential?
Yes, all services are confidential. We operate under the Health Insurance Portability Accountability Act (HIPAA), the same act that protects you with doctor-patient confidentiality.

Do I need to have children to receive services?
Yes, you need to be a parent or guardian/caregiver of a child with mental health or emotional needs.

If I’m currently receiving MH services from another provider, will AFN still work with me?
Yes. We provide supportive services to families whose children have mental health or emotional needs, making every effort to work in a collaborative manner with already existing social service agencies to provide a team approach for families.

What can a Family Support Partner assist me with?
A Family Support Partner can hear your voice and choice for the needs of your family while working with you to get the information you need and assisting you with the following:

  • Community and professional linkages and advocacy efforts for you and your child
  • Resources on the Mental Health, Educational, Juvenile Justice and Children, Youth and Family (CYF) systems
  • Support at court for your child
  • Support at Individual Education Plan (IEP) in school for your child
  • Trainings, family events and educational opportunities

High Fidelity Wraparound FAQ

Does my child have to have a Mental Health Diagnosis to participate in High Fidelity Wraparound?
For the Joint Planning Team program, your child must have a mental health diagnosis.
For CYF and Gwen’s Girls programs, the child may or may not have a MH diagnosis.
For the FAST program, the child does not have to have a MH diagnosis but must have Children, Youth and Families (CYF) and Juvenile Justice involvement.

Is there a time limit on the wraparound process?
For the Joint Planning Team, there is no time limit. Reevaluations of the child’s eligibility will occur every 6 months by CCBH. For the CYF program, the Wraparound team and the family end their collaboration when the family’s CYF involvement ends. There is no process time limit for the Gwen’s Girls program. Since Wraparound is a family-driven process that works to build a family’s self empowerment, the team will collaborate with the family to address the needs and goals the family has established for themselves. For the FAST program, the Wraparound team and the family end their collaboration once the family and child have reunified.

Is Wraparound a mandatory process?
No. Wraparound is a voluntary process. However, if your family is involved in CYF and court-ordered to participate, you must complete that requirement.

Is there a fee involved for my participation in the wraparound process?
If your child meets the eligibility requirements of the systems involved in your Wraparound program, all fees are covered. The fees for the Joint Planning Team program are billed to Medical Assistance insurance. Since the child has a MH diagnosis, he/she qualifies for Medical Assistance. The fees for CYF and Gwen’s Girls programs are covered through the partnership with Children Youth and Families as long as your child meets the eligibility requirements these systems.The fees for the FAST program are covered through the partnership of the Department of Human Services, Juvenile Justice and Children, Youth and Families as long as your child meets the eligibility requirement of being involved in these systems and is currently placed in out-of-home care.

Who is in charge and will people tell me what to do?
You are in charge and the team will not tell you what to do concerning your family. During team meetings and home visits, the team will brainstorm options to address any needs or concerns you may have. They will include you in this brainstorming process. Your family picks the best option and works with the team to develop a plan to meet your goals and address your needs. If you have court-ordered services or CYF mandates to fulfill, the team will help you address how your family can meet these needs.